Shipping policy

Shipping Policy

Last updated: October 2026

At BudsBros, we are committed to fulfilling your order with care, discretion and efficiency. Please read our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–2 business days of payment confirmation. You will receive a notification once your order has been dispatched.

Delivery Areas

We currently deliver within South Africa. If you are unsure whether we deliver to your area, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times vary by location. Standard delivery typically takes 2–5 business days after dispatch. Please note these are estimates only and are not guaranteed. Delivery times may be affected by public holidays, courier delays or other circumstances outside our control.

Discreet Packaging

All orders are packaged with your privacy in mind. Parcels are plain, unmarked and do not reference BudsBros or the nature of the contents on the outside.

Delivery Address

Please ensure your delivery address is correct at the time of checkout. BudsBros is not responsible for orders lost or delayed due to an incorrect address being provided. Address changes cannot be made once an order has been dispatched.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may leave a collection notice. BudsBros is not responsible for parcels that are returned to sender due to failed delivery attempts or uncollected parcels.

Lost or Damaged in Transit

If your order is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will investigate and work with you to resolve the issue as quickly as possible.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any applicable fees will be displayed before you confirm your purchase.